Anu Modi-Canada : Region of Peel – Peel Regional Police is releasing new data that shows 9-1-1 call wait times decreased by approximately 80 per cent in 2024.This significant decrease can be attributed to support from the Region of Peel and Peel Police Service Board, public education campaigns on the misuse of 9-1-1, investments in new technology like Next Generation 9-1-1 (NG 9-1-1), and dedicated 9-1-1 communicators. These efforts have also resulted in a 92 per cent increase in calls being answered within 15 seconds compared to last year. Earlier this year, Peel Regional Police was the first large Public Safety Answering Point in Canada to implement NG 9-1-1, with funding support from the federal and provincial government. The new system, which will be implemented in phases over multiple years, enables community members to connect faster with first responders during emergencies. This includes a new feature, the Automated Abandoned Call-Back system, which provides the caller with clear instructions to acknowledge if the call was a misdial or an emergency. To date, the system has processed over 75,000 hang-up calls. “The reduction in 9-1-1 wait times is a testament to what can be achieved through the strong partnerships between the Board and Peel Regional Police, a robust investment in technology, and collaboration across all levels of government. The Peel Police Service Board is committed to supporting initiatives like Next Generation 9-1-1 that prioritize faster response times and public safety. These results demonstrate the importance of both innovation and the necessary resources to ensure emergency services remain accessible for those in critical need,” said Chair Nando Iannicca, Peel Police Service Board. “The reduction in 9-1-1 wait times by approximately 80 per cent is a significant win for public safety in our community. This achievement reflects bold advocacy, strategic investments, and a strong collaboration with Peel Regional Police.
“Peel Regional Police has made extensive efforts to significantly reduce 9-1-1 call wait times this year, including the implementation of Next Generation 9-1-1. This work has enhanced community safety by ensuring residents are connected faster with first responders to receive the help they need during emergencies. Together, with Peel Police Service Board and regional partners, we will continue to implement the resources required to respond to the safety needs of our rapidly growing community,” Chief Nishan Duraiappah, Peel Regional Police